The Commitment of Alexander Hotels
What to expect
Commitment is at the heart of what we do. It ensures great service, a friendly working atmosphere and helps us to support your career development. Scroll down to have a look at Our Commitment, Your Commitment and the standards we hold all of our staff by.
Our senior management team have years of experience in running an award-winning hospitality business. We are all committed to providing an excellent, fair and supportive working environment to help every member of our team achieve their career aspirations.
We are here to drive your ambitions, so we offer great opportunities for development and progression. Our experienced People & Development Manager is here to ensure you receive the training and support needed to reach your full potential.
While we're excited to bring your knowledge and experience into the team, what we really value is your commitment to delivering excellent service and your personal qualities. Your personal qualities will determine you actions in the workplace, your loyalty to our business, your colleagues and our guests. There are six key areas we are keen for our team members at all levels to achieve: our Key Standards.
Our Key Standards
Appearance and Personal Presentation
'Looking our best and creating the right impression at every occasion all through our working day.'
'As simple as a smile, an acknowledgement, listening to and meeting our guests needs, helping guests to resolve issues and get the best out of the time in our company. We are deliverers of personal service to all our guests, ensuring all our guests are treated as individuals.'
'Working together to deliver excellence. Realising every action has a consequence and ensuring all our actions help our colleagues to give of their best.'
'Our commitment to ensure that guest service on the telephone matches our personal face to face service at all times - creating the right impression before, during and after a guests stay.'
Hotel & Department Tidiness
'All taking our share of the responsibility in making sure our hotel, spa and department look tidy, protecting our fabulous product and keeping it looking its best at all times.'
Health & Safety
'Ensuring every person who enters our business has the confidence of our ability to run our business in a safe and healthy way.'