Alexander Hotels & Utopia Spa
What time can I check in?
You can check in to your room from 3pm at each hotel. Please check out by 11am on day of departure. We do have the option of early check in, available from 12noon or late check out by 2pm, charged at £50.00 per room. If you do wish to arrange early check in or late check out, please contact us in advance of your stay.
What is your cancellation policy?
For Dinner, Bed and Breakfast packages:Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.
For Breaks with Treatments included:
Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.
For Advanced Purchase and Special offer Pre paid rates
Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
Do I need to book treatments in advance?
We recommend booking treatments as far in advance as possible to avoid disappointment. You can book on the day but there will be limited availability.
I have booked a Spa Break, what time are my treatments?
Your treatment times will be confirmed during check in, and can be scheduled between 3pm on the day of arrival until 1pm on the day of departure. Please note that treatment times cannot be confirmed prior to check in.
Can I use the spa with my overnight stay?
Utopia Spa access is available at Alexander House for all guests confirmed on one our leisure breaks. Please be aware that Utopia Spa access is not included on Room Only, Bed & Breakfast or Dinner, Bed & Breakfast packages at Alexander House. Spa access can be added for a small charge per person per night or included when booking an 85 or 55 minute Utopia Spa Treatment.Yes, as a guest of Rowhill Grange you will receive temporary residential membership to our Utopia Spa. You can make full use of the spa from 3pm on day of arrival until 11am on day of departure. If you have booked a Spa Break with treatments included in the package, we will extend the use of spa facilities until 1pm on day of departure.
What spa facilities do you have?
Alexander House Utopia Spa: Our Grecian-themed spa has an exercise pool, hydrotherapy pool and bubble tub as well as saunas, steam rooms and monsoon showers located in our changing suites. The spa has a private zen garden with outdoor hot tub and two relaxation lounges.There are 25 treatment rooms including three double treatment rooms with private showers and a wealth of treatments to choose from. There is also a professional hair salon, nail bar and pedicure station.
Spa guests can make full use of the state-of-the-art gym or make use of the tennis court, walking trail or mountain bikes.
Rowhill Grange Utopia Spa: Our Roman-inspired spa has two floors of luxury spa facilities. You can take a dip in the full length swimming pool or relax in the hydrotherapy pool, bubble tub and sauna. Steam rooms and monsoon showers are also located in our changing suites.
There is a fully equipped gym with a range of fitness equipment for guests to use. We have 19 treatment rooms and a wealth of male and female treatments. There is also a boutique hair salon and nail spa.
Can I use the spa before check in at 3pm?
The use of spa facilities is from 3pm. If you wish to use the spa before 3pm we do offer an early check in option, charged at £50.00 per room. Early check in is available from 12noon and will allow you access to all spa facilities. To arrange, please contact us in advance of your stay.
What time are the spa facilities open until?
Utopia Spa at Alexander House: Daily 8am – 8pm | Utopia Spa at Rowhill Grange: Monday – Friday 7am – 9pm | Saturday – Sunday 8am – 8pm
Is there a minimum age requirement for access to the spa and pools?
For health and safety reasons any persons under the age of 18 are not permitted to use the spa or pool facilities.
Should I book afternoon tea in advance?
Due to the popularity of our afternoon tea, advanced booking is highly recommended.
What is the price of afternoon tea?
Please view our afternoon tea pages for our current up to date pricing.
What time is breakfast?
Alexander House: Monday – Friday 7am – 10am | Weekends & Bank Holidays 8am – 11amRowhill Grange: Monday – Friday 7am – 9.30am | Weekends & Bank Holidays 8am – 10am
Langshott Manor: Monday – Friday 7am -9.30am | Weekends & Bank Holidays 7.30am – 10am
Barnett Hill: Monday – Friday 7am – 9.30am | Weekends & Bank Holidays 8am – 10.30am
Do room/spa rates include VAT?
Yes, all our rates include VAT.
Are there any rooms that can sleep three people?
Alexander House: We have a selection of Luxury Rooms, Junior or Spa Suites or our Self Serviced Gatehouse that can accommodate up to 3 adults or 2 adults and 1 child. Please call for pricing.
Do you allow pets at your hotels?
We have selected rooms at Alexander House, Langshott Manor and Barnett Hill for small dogs. Pets are not permitted in any rooms at Rowhill Grange. Dogs are welcome in the outdoor public areas of our dog friendly hotels.
Should I bring two swimming costumes with me?
As a guest staying with us we will provide you with a robe, towels and slippers, however please remember to bring suitable swimwear. As we do not have any swimwear drying facilities you may wish to bring more than one.
Do I need to bring my own bathrobe?
Slippers and Robes are provided in all bedrooms at Alexander House, Rowhill Grange and Langshott Manor. Robes and Slippers are provided in Luxury rooms and above at Barnett Hill.
What are your restaurant opening times?
Please visit the hotel’s restaurants pages for updated dining times. You will find this information in the about section.Please be advised that AG’s Restaurant at Alexander House is an adults only dining experience. For guests travelling with children, we recommend our Reflections Restaurant.
Do your restaurants have a dress code?
The dress code for AG’s, RG’s, Mulberry and The Oak Room Restaurant is elegantly smart. We do not require gentlemen to wear a jacket and tie but we do not permit sportswear.
What are your Limited Company Details?
Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul’s Square, Liverpool, L3 9SJ, VAT No: GB649076410
How long are gift vouchers valid for?
Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers that are valid for 6 months unless stated otherwise.
What can I buy with monetary vouchers?
Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.