Night Porter (Nr Dartford)

£23,000 per annum, (£22,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Night Porters work within the Front of House team under the direction of our experienced Operations Manager.

The Role

Night Porters cover a full range of guest services including reception, food and beverage service and banqueting setup duties. The Night Porter team is a small team of 4 responsible for guest care and security covering shifts for 5 nights per week.

  • 5 nights out of 7, 40 hrs per week including weekend shifts on a rota basis. Shifts will be 10pm to 7.00am or 11pm to 8am. One full weekend off per month
  • Night Porters offer a range of guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

  • Smart appearance
  • Friendly manner – even at Night!
  • Customer service experience
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred

Benefits

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

 

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